GET IN TOUCH
Contact Us
We're here to help. Whether you have a question about your account, want to report a problem, or need to submit a legal request — reach out and we'll get back to you as promptly as we can.
GENERAL SUPPORT
Account & Platform Help
Login issues, account settings, profile questions, feature help, or anything else about using ZONERA.
[email protected]
SAFETY & ABUSE
Report Content or User
To report harmful content, harassment, or policy violations, use the in-platform report button on any post or user profile. For urgent safety concerns, email us directly.
Report by Email
PRIVACY
Privacy & Data Requests
Requests to access, correct, export, or delete your personal data, or any other privacy-related enquiries under applicable data protection law.
Privacy Request
LEGAL
Legal & IP Requests
Copyright infringement notices, DMCA takedown requests, court orders, or other formal legal correspondence should be sent by email with full supporting documentation.
Legal Email
TYPICAL RESPONSE TIMES
General support enquiries2–5 BUSINESS DAYS
Urgent safety or abuse reports24–48 HOURS
Privacy / data rights requestsUP TO 30 DAYS
Legal & formal correspondence5–10 BUSINESS DAYS
FREQUENTLY ASKED QUESTIONS
I can't log in to my account.
First, try the "Forgot your password?" link on the sign-in screen — this will send a reset link to your registered email. If you no longer have access to that email address, contact us at [email protected] with your username and we'll verify your identity and assist you.
I haven't received my verification email.
Check your spam or junk folder first. If it's not there, use the "Resend verification email" option on the sign-in screen. If you still don't receive it after a few minutes, contact us and we'll look into it.
How do I delete my account?
Go to your account settings (click your avatar, then "My Account"), scroll to the "Delete Account" section, and follow the steps. Account deletion is permanent and all your data will be removed. If you have difficulty, contact us and we can process the deletion manually.
How do I request a copy of my data?
Email us at [email protected] with the subject line "Privacy Request - Data Export". We'll verify your identity and provide your data within 30 days in accordance with our Privacy Policy.
Someone is impersonating me or using my name/photo.
Use the in-platform "Report" button on the offending account's profile and select "Impersonation". If you need faster assistance or the report feature isn't accessible to you, email us directly with the username of the impersonating account.
I want to report a copyright infringement (DMCA).
Email [email protected] with the subject "DMCA Takedown Request". Include: (1) a description of the copyrighted work; (2) a link to the infringing content on ZONERA; (3) your contact details; and (4) a statement confirming you are the rights holder or authorised to act on their behalf. We will respond within 5–10 business days.
Is there a way to contact ZONERA within the platform?
Yes — the @ZONERASUPPORT account is our official in-platform support presence. You can send a direct message or post mentioning @ZONERASUPPORT and we'll see it. For account-specific issues that require verification, email is faster and more secure.
I found a bug or technical issue.
Use the 🐛 Report a Glitch button available inside the platform (bottom of the feed on desktop, or via the menu on mobile). This sends us detailed technical information that helps us fix it faster. For critical issues, you can also email us directly.
I have a partnership or press enquiry.
We're open to partnerships that genuinely serve our community. For press, business partnerships, or collaboration enquiries, email us with a brief description of what you have in mind. We'll respond within 5–10 business days.